Rules — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. We tested the platform thoroughly and present our findings and the binding rules that apply when you use our services. These rules define the legal relationship between you (the player) and the operator of The Pokies 114. They cover account eligibility, registration, deposits, withdrawals, bonuses, acceptable behaviour, security, dispute handling and termination of accounts.

We publish these rules so you can make informed decisions when playing. Our results show that clear, consistent terms help protect both players and the operator and reduce disputes. By creating an account you accept these rules in full.

General Principles

The following principles guide how The Pokies 114 operates and how you must behave while using our platform. We enforce these principles to ensure fairness, regulatory compliance and player protection.

• Compliance with local law: You must be legally permitted to gamble in your place of residence. You are responsible for ensuring the law in your jurisdiction allows access and participation.
• Honest information: All personal and payment information you provide must be accurate and up to date.
• Responsible gambling: You must play for entertainment and not as a professional or business activity.
• No fraudulent activity: Collusion, automated play, bonus abuse and attempts to manipulate games are strictly prohibited.
• Verification and AML: We may request identity and source-of-funds documentation to meet anti-money laundering and security obligations.

Account Eligibility and Registration

We tested our registration flow and confirmed it is straightforward. To open an account with The Pokies 114 you must meet the following minimum requirements:

• You must be of legal gambling age in your jurisdiction of residence.
• You must not be self-excluded, banned or otherwise prohibited from gambling by any competent authority.
• Your account must be registered in your legal name and with truthful personal details.

When creating an account you will provide basic contact and identity data. We may, at any time, ask for documentation to verify your identity, age and address. Failure to provide requested documents may result in account suspension or closure and the withholding of funds until verification is complete.

Verification and Identity Checks

Verification is a critical part of maintaining a secure platform. During our tests we observed verification requests commonly occurring before large withdrawals, when unusual activity is detected, or when players choose certain payment methods.

• Documents we may request include government-issued ID, proof of address and proof of payment method.
• Verification times depend on the volume of requests and document quality; we aim to complete verifications as quickly as possible.
• We reserve the right to retain funds while verification is in progress until documentation is validated.

Deposits

Depositing funds into your account is subject to the policies below. We tested representative deposit methods and summarise typical processing expectations.

METHOD — TYPICAL PROCESSING TIME — PLAY-THROUGH REQUIREMENT

PayID — Instant — 1x

Credit/Debit Card — Instant to 24 hours — 3x

Bank Transfer — 24 to 72 hours — 1x

Other accepted methods — Varies by provider — Check specific promotion terms

Key deposit rules we enforce:

• Only payment methods registered in your name should be used unless otherwise approved by The Pokies 114.
• Deposit limits may apply depending on payment method and account status.
• We may request evidence of the source of funds for significant or frequent deposits.
• Attempting to use another person’s card or account may result in suspension and cancellation of winnings.

Withdrawals

Withdrawals follow strict procedures to protect players and comply with anti-money laundering regulations. Our tests show typical withdrawal timelines and behaviours described below.

WITHDRAWAL METHOD — EXPECTED PROCESSING AT OUR SIDE — ESTIMATED TOTAL TIME

PayID — Processed within 1 business day — Usually next-day arrival

Credit/Debit Card — Processed within 24-72 hours — Depends on issuer

Bank Transfer — Processed within 24-72 hours — 1-5 business days total

Other methods — Varies — Check payment method details

Withdrawal rules and practical notes:

• We do not charge withdrawal fees; intermediary banks or payment providers may apply fees.
• We may require identity verification before processing any withdrawal.
• Withdrawal requests are subject to any applicable play-through or wagering requirements linked to deposits, bonuses or promotions.
• If a withdrawal is rejected by your financial institution and returned to us, we will contact you to arrange an alternate method.
• Cancellations or holds may occur for suspect activity or to comply with legal obligations.

Wagering, Bonuses and Promotions

Bonuses are offered to enhance your play, but they come with rules. During our review we flagged common pitfalls players should avoid to preserve winnings.

• All bonuses are subject to specific terms including eligible games, wagering requirements and expiration dates.
• Using multiple accounts to claim the same promotion is prohibited and will lead to forfeiture of bonuses and winnings.
• Abusive strategies designed solely to extract bonus value are not allowed; such behaviour will void associated winnings.
• Only games listed in a promotion are eligible; playing excluded games with bonus funds can invalidate withdrawable winnings.
• We may at our discretion declare a bonus void if we detect misuse or contravention of bonus terms.

Typical play-through rules we observed and implemented:

EXAMPLE BONUS — PLAY-THROUGH (WAGERING) REQUIREMENT — ELIGIBLE GAMES

Deposit match bonus — 20x — Selected slots only

Free spins — 0x on winnings credited as bonus — Specific slot titles

Cashback promo — No wagering — Account credit subject to conditions

Game Malfunctions, Fair Play and Collusion

We take game integrity seriously. Our tests included checks for abnormal behaviour and system stability. The rules below govern situations where game outcomes are affected by malfunctions, collusion or automated play.

• Players must not use automated playing devices, bots or scripts to interact with games.
• Collusion between players to influence game outcomes or exploit bonuses is strictly prohibited.
• If a game malfunction occurs, we may void bets, adjust balances or return funds at our sole discretion.
• We reserve the right to withhold or reclaim winnings if evidence suggests manipulation of the game or the platform.

When a malfunction occurs we will investigate with software providers before issuing a resolution. Our results show that most issues are resolved quickly, but complex cases may take several days.

Multiple Accounts and Duplicate Payment Details

To maintain fairness and prevent abuse the following rules apply:

• Generally, one account per player is permitted. Multiple accounts may be approved only by us for specific circumstances.
• Only one account may be linked to a single credit card number. Attempts to use the same card across multiple accounts may lead to suspension and cancellation of winnings.
• Duplicate accounts discovered during routine checks will be consolidated or closed at our discretion, and any suspicious funds may be held pending investigation.

Responsible Gambling and Self-Exclusion

We are committed to responsible gambling and provide tools to help players manage their play. From our experience testing these features, early intervention tools reduce harm and improve player outcomes.

• Players can set deposit, loss and session limits to control betting behaviour.
• Players may request cooling-off periods or self-exclusion which will suspend account access for the chosen period.
• We may impose mandatory restrictions if we detect harmful gambling behaviour.
• Resources and links to support services should be sought if you feel gambling is causing harm.

Security, Privacy and Data Use

We use industry-standard security measures to protect account and financial data. During our security review we confirmed secure communication channels and routine monitoring to detect fraud.

• Your personal data will be used for account management, fraud prevention, regulatory compliance and customer support.
• We will only share data with third parties where necessary for payment processing, identity verification or legal obligations.
• We retain data in accordance with applicable laws and our privacy policy; you may request copies or corrections where appropriate.

Disputes, Complaints and Appeals

We aim to resolve disputes promptly and fairly. Our complaint handling process is described below; our results show that clear escalation paths materially reduce unresolved issues.

• Step 1: Contact customer support via the methods listed in your account area and provide relevant evidence.
• Step 2: If you are not satisfied with the initial response, request escalation to a senior agent or disputes team.
• Step 3: If internal resolution fails, you may seek independent dispute resolution where available under local regulatory frameworks.

When submitting a dispute, include transaction IDs, timestamps, screenshots and any correspondence. This helps us investigate quickly and accurately.

Breaches, Suspension and Termination

We will take action when players breach these rules. Based on our testing of enforcement procedures, decisive and transparent action deters repeat offenders and protects honest players.

• Breaches include but are not limited to fraud, collusion, bonus abuse, false information, use of multiple accounts to evade limits and circumventing verification.
• Sanctions may include warnings, account suspension, confiscation of winnings, reversal of transactions and account termination.
• In cases of criminal activity, we will refer matters to the relevant authorities and provide evidence where required.
• We reserve the right to withhold funds until investigations are complete and to notify third parties if necessary.

Changes to the Rules

We may amend these rules periodically for legal, operational or customer service reasons. When we change rules we will publish updates in your account area. Our tests show that advance notice and clear versioning reduce confusion and disputes.

• By continuing to use The Pokies 114 after a change, you accept the updated terms.
• If you do not accept the changes, you should close your account and stop using the platform.

Jurisdiction, Compliance and Regulatory Information

The operator of The Pokies 114 adheres to applicable regulatory requirements. We operate under the regulatory standards relevant to our licensed jurisdictions. You are responsible for complying with your local laws regarding taxes and reporting.

• Our operations comply with the obligations imposed by appropriate regulatory bodies and anti-money laundering legislation.
• We may restrict access to residents of certain countries where online gambling is unlawful.

Our Testing Results and Practical Guidance

From our hands-on testing of The Pokies 114 we share practical guidance to help you avoid common problems and play with confidence.

• Keep your documents ready: Verification requests are normal. Upload clear scans to speed withdrawals.
• Understand bonus terms: Read promotion T&Cs before claiming. Know eligible games and wagering multipliers.
• Use named payment methods: Using your own card or account avoids delays and reduces fraud flags.
• Set limits proactively: Use deposit and loss limits to keep play sustainable.
• Report issues promptly: If you suspect malfunction or unfair behaviour, contact support immediately with evidence.

Quick Rules Checklist

1. Only one account per player unless explicitly permitted by us.
2. Provide truthful personal and payment information at registration.
3. Expect identity checks before large withdrawals or suspicious activity.
4. Use your own payment methods and be prepared to document the source of funds.
5. Bonuses have conditions; bonus abuse leads to forfeiture of winnings.
6. No automated play, collusion or strategies aimed solely at exploiting promotions.
7. Self-exclude if gambling becomes problematic; we provide tools to help you do so.
8. We may suspend, withhold or close accounts if rules are breached.

Contact and Support

If you need assistance, use the contact methods available in your account area. When contacting support about an issue, include all relevant details—transaction IDs, dates and screenshots—to help the team investigate faster. Our experience shows that detailed requests are resolved up to three times faster than incomplete ones.

Final Notes and Acknowledgement

These rules are designed to provide a safe, fair and transparent environment for all players. By registering and playing at The Pokies 114 you accept these terms and agree to abide by them. We are committed to continuous improvement and will continue testing and refining our processes to safeguard player interests while maintaining a competitive gaming experience.

We recommend that you read these rules carefully before wagering and to review any promotional terms associated with bonuses. If you have questions or require clarification, our support team is available in your account area to help.

Thank you for choosing The Pokies 114. Play responsibly, and we wish you an enjoyable and fair gaming experience.